Founded in 2002 in a dorm room at Florida Atlantic University, HostGator has grown from 100 hosted domains in early 2003 to millions of hosted domains, and has emerged as a recognized leader in shared web hosting offering three different levels of hosting plans and services to meet the needs website owners that range from personal bloggers and hobbyists to big businesses. With a variety of features available across the three plans, reasonable pricing, and dedicated customer service, HostGator reviews from knowledgeable industry professionals consistently agree that HostGator stands above other shared hosting competitors as a proven leader in shared web hosting.
HostGator offers three distinct shared hosting plans, aptly named Hatchling, Baby, and Business plans. For newbie website owners, bloggers, or hobbyists, the Hatchling plan offers a single registered domain, unmetered bandwidth, and is priced the lowest at $3.96/month for an initial commitment of 36 months. For website owners with multiples sites or blogs, the Baby plan is a step up, offering unlimited registered domains and unmetered bandwidth for $6.36/month for an initial commitment of 36 months. The Business plan also offers free unlimited registered domains and unmetered bandwidth, but also comes with free private SSL & IP as well as a free toll-free phone number, all at the cost of $10.36/month for an initial commitment of 36 months. Each plan also offers pricing for shorter time periods such as 1 year plans, 6 month plans, and even a monthly plan, allowing website owners to test HostGator’s shared hosting service for a short period of time at a slightly higher price before committing to a 3 year service plan for the lowest price.
Uptime and Downtime
HostGator offers a 99.9% uptime guarantee on their shared and reseller hosting plans; it’s important to note that the guarantee does not include planned maintenance on their servers. Website owners must have working, deliverable content on their sites to maintain the guarantee. HostGator offers a 1-month credit of service to their customers if their server does not meet the 99.9% uptime guarantee.
HostGator offers a wealth of support for their customers on the HostGator home website, including comprehensive FAQs, how-to video tutorials to help walk their customers through the use of the HostGator interface, and moderated user forums for customers to peruse known issues and ask for help with emerging issues from the HostGator community. HostGator also offers hands on customer support services with email tickets, live chat associates, and a dedicated, toll-free customer service number. There is also a HostGator blog managed by the company, offering recent news and updates.
In the News
Since 2009, HostGator has continually received industry awards recognizing their up and coming status as a rising leader as a shared web hosting provider, including Best Host from WordPress Hosting Review in 2012, Best Small Business Hosting from Web Hosting Clue in 2011, and being ranked as the 239th Fastest Growing Company from Inc.com in 2009. As HostGator grew at a near exponential rate, the company opened their first international office in Toronto, Ontario, in the summer of 2006 and now boasts an additional international location in Brazil as well as a 100,000 square foot headquarters in Austin, Texas. In June of 2012, HostGator was acquired by Endurance International Group (EIG) and has continued to expand their reach as a leading shared hosting provider.
HostGator offers a robust control panel with a wide variety of options for website owners to customize their site. Offering a number of website statistics for analysis within the control panel, HostGator also offers easy web commerce solutions for small business owners with instant shopping carts, counters, and forums. The control panel also offers custom error pages, redirect URLs and a web based file manager for more intuitive control.
HostGator supports a wide range of application hosting beyond WordPress. For developers using Joomla, Drupal, Magento, or Media Wiki, HostGator offers complete support and in addition, has one-click install for well over 75 open source scripts making it highly functional across a spectrum of applications and usages. HostGator was an early adopter of green technology, adding investments in wind power to reduce emissions from their server facilities as well as purchasing Renewable Energy Credits. HostGator also publishes a blog, Gator Crossing, with useful tips for developers and small business owners along with posts that share interesting facts and inside looks at the HostGator corporate culture.
Money Back Guarantee & Cancellation Process
As part of their dedication to exceeding customer expectations, HostGator offers a 45-day money back guarantee on their shared, VPS, and reseller hosting services. HostGators dedicated servers are not included in the terms of agreement for the 45-day money back guarantee. For customers to qualify for the 45-day money back guarantee, they must end their service agreement with HostGator and cancel their hosting plan within 45 days of the start of service. Customers will then receive a full refund of the amount paid for hosting services; not included in the refund are any additional service purchased with the hosting service. It should also be noted that only first time account holders are eligible for the 45-day money back guarantee; if you are a return customer, you will not be eligible for this refund.
With three levels of accessibly priced and full featured shared hosting plans, thorough and well-documented tutorials and FAQs, as well as a HostGator community forum and a dedicated customer service team for real time help by chat or phone, and a robust control panel which offers easy installation of a variety of website options for small business owners and web developers, all HostGator reviews show a winning choice for website owners ranging from hobby bloggers seeking more control over their content to web entrepreneurs in need of the 99.9% uptime guarantee and a vast toolbox of small business tools for their online business platforms and endeavors.